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What to expect from us

10 THINGS YOU CAN EXPECT FROM HOMES IN FOCUS

Choosing an estate or letting agent to sell or let your property can get confusing. After all, there is a lot of choice out there. Making the right decision on who to use to sell your property or manage your rental however, can be the difference between a successful sale or tenancy.

Below we have put together 10 reasons we believe by using us, you are placing what is most likely your most valuable asset in safe, experienced, caring hands.

#1 FAMILY VALUES – we take the time to get to know you so we can meet your expectations and form a lasting relationship. We are on a first name basis with our clients and if you have 3 kids, a dog and 7 grandchildren, we make it our business to know that because we genuinely care about the people who make our business, not just the properties.

#2 TRUST – we believe that trust is something that is earned, and our first-rate service coupled with our strong knowledge and hands-on approach to business helps us build a strong rapport and lifelong relationships with our clients, landlords and tenants. We also believe that ‘honesty is the best policy’ so we offer realistic, transparent and informed advice and pre-sale/rental appraisal reports. If you need to upgrade a floral carpet or smoke stained ceiling to get the best selling price or rental value, we will tell you this!

#3 COMPASSION – when we say we care, we really mean it. We treat every sale and rental property as if it were our own so we can guide you on your property journey with care, support and consideration whether you are a seller, landlord or tenant. We treat everyone as we would wish to be treated ourselves.

#4 COMMUNICATION – we firmly believe that the key to a successful relationship is regular communication. We try to ask the right questions to make sure you get what you want and need. We will keep in regular contact in a way that suits you and your requirements – by text, email, phone or post or a mix of them all!

#5 ABOVE AND BEYOND – our business is our livelihood so as you can imagine, we take it very seriously. We go above and beyond expectations on a daily basis because we are passionate and enthusiastic about what we do. We love it – and this comes shining through in the service we provide.

#6 HANDS ON – when we say we are hands on we mean it. We don’t go anywhere without our toolkit in the back of our car because if we can save our landlords money by fixing something ourselves, we will. We don’t believe in our landlords having to pay for unnecessary call out charges for simple fixes and we are experienced enough to know the difference! When it isn’t an easy fix, we have a bank of reliable and expert trade suppliers we can call on to get the issue sorted as soon as possible. We are also highly experienced in project managing small to large scale refurbishments.

#7 VALUE FOR MONEY – we believe you should only pay for work that has been done. Irrespective of how cheap or how expensive your home is, when it comes to selling, you shouldn’t have to have to be penalised with a higher fee just because your property is worth a little more. We may have do the same amount of work for a property at £60,000 or £160,000, so why should our fee be different? When we do a sales appraisal we will assess how hard or easy it will be to sell that property and base our fee around that. It will be a fixed fee that you will know from the outset with no nasty surprises thereafter.

As for our lettings, we do, currently have a commission basis for that because generally the higher the rent, the more work we have to do. It is worth noting, that if a property is unoccupied we do not charge a commission – you will only pay commission on the rent we have collected and sent on to you. Additional added value in our lettings is that we don’t charge add-on costs such as lease renewal fees or charge for a new inventory every time there is a new tenant. These may sound like small savings but they can have a serious impact on the profitability of your rental property.

#8 STRONG LOCAL KNOWLEDGE – we are your local family run business which means our knowledge of West Fife (Dunfermline, Dalgety Bay, Inverkeithing, Rosyth and Cowdenbeath) is vast and uncompromised. We aren’t just administrators, we make it our business to know the ins and outs of the areas we operate in – from local amenities and schools to how old properties are, and to who built them. We are constantly striving to stay on top of rental and sales market trends and conditions, as well as the most effective and streamlined approach to marketing and ultimately selling/renting your property.

#9 WE COME HIGHLY RECOMMENDED – the vast majority of our clients have come to us through word of mouth, introductions and recommendations and we think this speaks volumes.

#10 PROFESSIONALLY QUALIFIED – Continuous training and building on our expertise is vitally important to us and how we run our business. We like to be one step ahead so we can truly offer a stand out service. From diplomas in Estate Agency and professional qualifications in Residential Lettings, Sales and Marketing to courses in tiling, joinery and carpentry, even energy saving and renewable energy. We really know our stuff.